Support Tickets

Getting help from InspectAssets support, and tracking the status of your requests.

Support home

The Support area is your starting point for anything you can't resolve yourself: bugs, access requests, billing questions, or general help. It also links out to FAQ & Troubleshooting for common self-service answers.

Tickets

Requires: a support.ticket.* permission (create, view, or manage)

Open Tickets to see your organization's live queue, including SLA risk and status. Depending on your role, you may see only tickets you created, all of your organization's tickets, or (for InspectAssets platform support staff) tickets across every tenant organization.

Create a new ticket with as much detail as possible — the site, asset, or inspection involved, and steps to reproduce the issue if it's a bug. Open a ticket's detail page to follow the conversation and add updates.

SLA Policies

Requires: support.sla.manage permission

SLA Policies define response and resolution time targets for support tickets, and drive the "SLA at Risk / Breached" indicators shown in the ticket queue. Only admins with SLA management permission can edit these targets.